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Privacy Policy

Last Updated: January 1, 2026

Elite Chimney Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact or lead form on our website
  • Request a service estimate or quote
  • Contact us via phone, email, or our website
  • Schedule a service appointment

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Property address and details about your chimney system
  • Service requests and preferences
  • Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Device type and operating system
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and referring website
  • Click-through data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our chimney services
  • Communication: To respond to your inquiries, send service reminders, and communicate about appointments
  • Scheduling: To schedule and manage service appointments
  • Billing: To process payments and maintain billing records
  • Website Improvement: To analyze website usage and improve our online presence
  • Legal Compliance: To comply with legal obligations and protect our rights

3. Who Has Access to Your Information

3.1 Internal Access

Your information is accessible to Elite Chimney Services employees, contractors, and agents who need access to perform their job functions related to providing services to you.

3.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors for processing transactions
  • Email and communication service providers
  • Website hosting and analytics providers
  • Business management and scheduling software providers

These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Access controls and authentication measures
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Maintain accurate business records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Service records may be retained for a minimum of seven (7) years to comply with warranty and liability requirements.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal requirements or legitimate business needs.

6.3 Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

6.4 Cookie Preferences

You can manage your cookie preferences through our Cookie Settings or your browser settings.

7. How to Request Data Deletion

To request deletion of your personal information, please contact us using one of the following methods:

  • Email: support@elitechimney.net
  • Phone: +1 4126103495
  • Mail: 6290 Old Warwick Rd Ste K, Richmond, VA 23224-1473, USA

Please include "Data Deletion Request" in the subject line and provide sufficient information to verify your identity and locate your records.

We will respond to your request within 30 days. Please note that certain information may be retained as required by law or for legitimate business purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

Our website and services are primarily intended for users in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Company: Elite Chimney Services
  • Address: 6290 Old Warwick Rd Ste K, Richmond, VA 23224-1473, USA
  • Phone: +1 4126103495
  • Email: support@elitechimney.net

This Privacy Policy was last updated on January 1, 2026.

Elite Chimney Services

Professional chimney cleaning, inspection, repair, and installation services for residential and commercial properties.

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Contact Information

Address: 6290 Old Warwick Rd Ste K, Richmond, VA 23224-1473, USA

Phone: +1 4126103495

Email: support@elitechimney.net

Disclaimer: Elite Chimney Services provides informational and professional chimney services. We do not guarantee specific results as outcomes may vary based on individual circumstances, property conditions, and other factors beyond our control. Our services are intended to improve chimney safety and efficiency, but actual results depend on various factors including prior maintenance, age of the system, and environmental conditions.

© 2026 Elite Chimney Services. All rights reserved.

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